Facebook Contacts

If you’ve ever had an issue, bug or situation you needed to contact Facebook about, chances are you may have felt frustrated at how difficult it is to a) find HOW to contact Facebook and b) actually get a response.

Facebook used to provide some semblance of support via a series of email addresses, e.g. [email protected]

Facebook - Contact Us

However, in an effort to better serve its members and scale the support, the only way to reach Facebook is through a vast array of custom forms.

Thing is, all those forms are scattered throughout the Help Center and you can often go on a wild goose chase attempting to find the right one.

Help is at hand! I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact forms. As I become aware of more, I’ll add to this directory.

Please do make your own suggestions and provide any feedback in the comments section below. [UPDATE: Please note I am unable to personally respond to comments made on this post, specifically requests for additional support in reaching Facebook.]

Also, I’m always happy to answer questions on my Facebook Fan Page about Facebook; you’re welcome to post your comments/questions here: http://facebook.com/marismith

To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs, and the Apple Key + F on Macs).

Facebook Security – Hacking, Phishing, Scams, Abuse

Facebook’s Fan Page Guidelines

Facebook’s Brand Permissions

General Support

First, here are links to general areas of support:

Report That Your Facebook Personal Profile or Fan Page was Disabled

Facebook disables both personal Profiles and Pages for violating their Terms of Use. They can often be rather heavy-handed though! Use one of these forms as appropriate to submit a report:

Restore Content After Your Account Is Reactivated

Authenticate Your Fan Page

Claim/Find Your Official Fan Page

Request A Fan Page Category Change

[new] If you think your Page has been mis-categorized, Facebook will review the change for you… but they don’t guarantee they’ll actually change it. So long as your Page still appears on Facebook and comes up in searches, the category may not be as important. If you still want to submit a category change request, use this form:

Facebook Groups & EventsGet Help With Facebook Groups & Events

NOTE: Once your group reaches 5,000 members, the option to message them will be removed. This measure is in place for technical reasons and to prevent spam.

How to delete/close a group: http://www.facebook.com/help/?faq=12606

Facebook Photos & VideosReport Problems with Uploading Photos and Videos

Reclaim Your Trademarked Username

Report Copyright and Intellectual Property Infringement

See also this Help Center page: How to Report Claims of Intellectual Property Infringement page

Cell phone

Get Help With Facebook Mobile

Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad

Get Help With Facebook Credits

Add Your City To Facebook’s Database

Report Bugs and Error Messages

Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.

Report Hacking, Malicious Links, Scams

Report Offenders

Report Unauthorized Content of Minors

Report When A Friend/Family Member Dies – Memorialize a Profile

Submit Suggestions to Facebook

SuggestionsSee the directory of Suggestion forms on Facebook here.

Delete Your Account

I trust this compilation is helpful to you! Please do add any suggestions and questions in the comments below!

Also, remember you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.

Plus, as mentioned above, you’re welcome to post your comments/questions on my fan Page and I’ll do my best to answer for you: http://facebook.com/marismith

Special mention to several active members of Facebook’s Help Center (I’m not sure if they are staff members or fellow enthusiasts. In any case, thanks!)